Whether due to a car crash or a fall, accidents can be traumatic and the stress and pain often lead to confusion. You may be in shock. Keep calm and use these tips to best protect yourself and your family at the scene.


  1. Check to see if everyone is okay.
  2. Call 911 if anyone involved in the collision has injuries that require medical attention or if you require police involvement.
  3. Obtain (in writing and/or through photographs) the names, contact information, and driver’s license numbers of the other people involved in the collision.
  4. Note or photograph the license plate numbers, the insurance policy information, and the make and model of the other vehicles. You have an obligation to make your best effort to ascertain the identity of the other vehicles and their drivers.
  5. Photograph all vehicle damage and the resting positions of the vehicles.
  6. Obtain the names and contact information of any witnesses to the collision.
  7. If your vehicle is too damaged to operate, call a tow truck. If there is gasoline or oil leaking from your vehicle, stand a safe distance away.




We strongly recommend that you talk to a lawyer before you call Dial-A-Claim and before you meet with ICBC. Make sure you are well informed about your rights before making any decisions. You are entitled to consult with a lawyer at any time. Getting preliminary legal advice will cost you nothing—and it could make a huge difference to your case..



Dealing with insurance companies

You are required to cooperate with ICBC in its investigation of your claim. From the minute you first interact with any insurance company your claim is “adjusted” by assessing fault and/or the nature and extent of your injuries. Be aware that the insurance company’s probable goal is to close each file for the lowest possible financial outlay. In most cases in BC, ICBC acts for all motorists involved in the collision. That means they are working not just on your behalf, but also on behalf of the person responsible for the accident. Use caution before you sign any medical or employment authorizations – these can allow insurance companies to obtain your complete medical and work history, not just information relevant to your claim. Once you have legal representation, the insurance company cannot contact you and must communicate only with your lawyer. This gives you the time and space you need in order to rest and heal.

do i need a lawyer?

You should, at the very least, speak to a lawyer to understand your legal rights and options. You can talk to one of our lawyers at no cost and with no obligation. Get the facts before you make any decisions. The longer you remain unrepresented, the more you may risk compromising your claim. Most lawsuits must be brought within two years; otherwise you may be prevented forever from pursuing damages.

What can RHE do for me?

We focus on providing you exceptional legal service, while you focus on getting better.

Contact RHE

Why RHE Law?

Because this is what we do. We relentlessly hold defendants and insurance companies accountable to our clients. We are tireless in the pursuit of fairness because we know the futures, and sometimes survival, of our clients and their families are at stake. We out-work and out-think our opponents. We deliver exceptional advocacy inside and outside of the courtroom. And we deliver results so that our clients can move with confidence into the space beyond the injuries, harms, and losses they have suffered. We look forward to meeting you.

Do I need a lawyer?

You should, at the very least, speak to a lawyer to understand your legal rights and options. You can speak to one of our lawyers at no charge and with no obligation. Get the facts before you make any decisions that can have a profound impact on your life.

What happens when I leave the hospital?

If you have a significant injury, leaving a supportive hospital setting can be a worrying experience. It is important that you have the necessary transition assistance and home care to ensure that your return home is a safe one. We can help you to determine what additional services you may need to continue your healing and rehabilitation at home. This may include more at home care than is typically covered by insurance programs, such as housekeeping services, nursing assistance, and other support services.

If I have to miss work, what options do I have for immediate compensation?

You may have access to medical EI, short or long term disability benefits, or Total Temporary Disability Payments through ICBC. We can help you determine and pursue the various options for financial coverage that may be available to you.

How will a lawsuit affect my life?

While an injury can have a profound impact on your life, a lawsuit should not. We work diligently to ensure you have the care, support, and medical treatment needed following an injury, but we do our best to ensure that you do not have any additional stressors related to your lawsuit. Our legal team will work tirelessly on your behalf so you can focus on getting better.

What is my claim worth?

Every claim is different and the values of cases vary widely. The value of a claim will be dependent on such things as the severity of your injuries, your degree of past and future income loss, whether or not you have suffered permanent disabilities, and the amount of care and rehabilitation you need. We have represented clients in cases that range from a few thousand dollars to a few million dollars, and approach every case with the same relentless pursuit of fairness. We encourage you to contact us for a free consultation on your particular case.

How long will it take to resolve my claim?

The length of a case depends on the nature and duration of your injuries and the course of your recovery. We do not recommend resolving any claim until you have fully recovered from your injuries, or achieved a degree of medical stability in your condition. We encourage clients to focus on getting their life and health back on track and leave all of the litigation concerns to us.

Do I have to go to trial?

Perhaps, but likely not. The majority of our cases settle before they end up in a courtroom. That said, we prepare every case for trial, we work to relentlessly hold defendants and insurance companies accountable to our clients, we devote ourselves to finding new and innovative ways to represent our clients in court, and we are responsible for numerous precedent- setting legal decisions.

We do this because we know that there is an unfair imbalance between large insurance companies and individual plaintiffs and that, with the right lawyer, a courtroom can be the great equalizer. It is because of this approach that the majority of our cases resolve before trial. So no, you don’t have to go to trial, but we ensure your claim is stronger for always preparing as though your case will go to trial.

Will I have to pay any fees up front?

No. You pay no upfront legal fees, costs, or disbursements. We charge a contingency fee, meaning that we charge a percentage of what we successfully recover for your claim. If you recover nothing, we charge no fees.